Delivery

Free delivery on every order. Delivery is free on every order, whatever the order value. The cost of delivery is built into our prices, so there is no delivery charge to pay at checkout.

Where we deliver: the United Kingdom; the EU, EEA & Switzerland; the United States; Canada; Australia and New Zealand; and Mexico, Chile, Colombia, Peru, Argentina, Costa Rica, Uruguay, Ecuador and Panama. Delivery is free to all of these countries.

Northern Ireland and the Republic of Ireland: please contact us before ordering.

If your delivery address is in the Scottish Highlands and Islands, a member of our helpline team may contact you before processing your order to arrange delivery. Alternatively, please call us on 01223 208174 for further information.

While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules.
If we are unable to make delivery because access is not possible, we reserve the right to make a failed delivery charge.

All of our deliveries are based on the customer being available to accept the goods. This includes the ability or willingness to manually offload goods, or having mechanical offloading facilities available.

Please note that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday. All of our estimated delivery times are therefore based on a 5 day working week.

Restricted Access

If your delivery address has restricted access, or is in the Scottish Highlands & Islands, please contact us on 01223 208174 or send an email to info@intelligentmembranes.com before you place your order.

We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions. We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads. Please send an email to info@intelligentmembranes.com to discuss delivery if you do not have unrestricted access.

Damaged or incorrect goods: if something arrives damaged, faulty or is not what you ordered, please tell us as soon as you can — ideally within 7 days of delivery — with your order number and photos of the goods and packaging. See our Refund policy for details.