Política de envío

Free delivery on every order. Delivery is free on every order, whatever the order value. The cost of delivery is built into our prices, so there is no delivery charge at checkout.

Where we deliver

The United Kingdom; the EU, EEA & Switzerland; the United States; Canada; Australia and New Zealand; and Mexico, Chile, Colombia, Peru, Argentina, Costa Rica, Uruguay, Ecuador and Panama. Delivery is free to all of these countries.

Northern Ireland and the Republic of Ireland: please contact us before ordering. If your address is in the Scottish Highlands & Islands or has restricted access, please contact us before ordering so we can arrange delivery.

For deliveries outside the UK, import duties, taxes or customs fees may be charged by the destination country. These are not included in our prices and are paid by the buyer.

Lead times

We'll confirm the dispatch date with your order confirmation. Orders received after midday on a Friday, or over a weekend, are processed on the Monday. Estimated delivery times are based on a 5 day working week. More detail is on our Delivery page.

Damaged or incorrect goods

If something arrives damaged, faulty or is not what you ordered, please tell us as soon as you can — ideally within 7 days of delivery — with your order number and photos of the goods and packaging. We will arrange a replacement, repair or refund and cover the cost of returning the item. Business customers should report damage in transit and shortages within 7 days of delivery, with photos, so we can make a claim with the carrier. See our Refund policy for full details.

Contact us

Intelligent Membranes Limited, company no. 08518451
Clopton Manor, Clopton Farm, Lower Road, Croydon, Cambridgeshire SG8 0EF, United Kingdom
Telephone: 01223 208174 · Email: info@intelligentmembranes.com