Delivery

Delivery is free: all delivery charges are included in the price of the products. Standard delivery is to mainland UK; we also deliver worldwide, with delivery times depending on the destination. For the Scottish Highlands & the Islands an additional charge may apply on some products – this is based on the costs from the manufacturer, distributor or courier providing shipping on our behalf.

If your delivery address is in the Scottish Highlands and Islands, a member of our helpline team will contact you prior to processing your order should an additional delivery charge apply. Alternatively, please call us on 01223 208174 for further information.

While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules.
If we are unable to make delivery because access is not possible, we reserve the right to make a failed delivery charge.

All of our delivery charges are based on the customer being available to accept the goods. This includes the ability or willingness to manually offload goods, or having mechanical offloading facilities available.

Please note that any order received after midday on a Friday (along with any order received over a weekend) will be processed on a Monday. All of our estimated delivery times are therefore based on a 5 day working week.

Restricted Access

If your delivery address has restricted access, or is in the Scottish Highlands & Islands, please contact us on 01223 208174 or send an email to info@intelligentmembranes.com before you place your order.

We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions. We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads. Please send an email to info@intelligentmembranes.com to discuss delivery if you do not have unrestricted access.